DON'T OVERLOOK THE IMPACT OF GOOD CUSTOMER SERVICE

Having been recently through the holiday season, which included shopping, most of you are aware of what kind of customer service you received.  Though it sounds trite or of minimal importance, what is "good customer service"?  And how much of an impact does it make on a company's bottom line?  This topic can seem like a small matter, but if you have had bad customer service, are you interested in returning to that establishment?  Many will say "no", and how many no's does it take to negatively impact a business?  Chances are people who had a bad experience are quick to tell others, which multiplies the problem.

I am one who has found that when selecting a "checkout line", no matter where, the line I choose is always the slowest to move forward.  That may not seem like a big deal to a manager or the checkout staff, but when wanting to go home or needing to make an appointment, that is quite frustrating.

When discussing Customer Service with employers, some are more aware than others regarding the impact of simple and sometimes "common sense" resolutions.  In our business of helping companies to be proactive in their operations and employee development, those in human resources usually can be quick to explain how the use of "good people skills" can bolt a company or organization up the charts, beating out their competition.  So why don't more companies implement such effective efforts?  It is often viewed as an unnecessary expense.  WRONG!!!!

Taking the time to teach employees how to positively impact their employers is well worth the expense!  The mistake some employers make is not understanding the value.  All are encouraged to think back when you were in those stores over the holidays and wondering why all is taking so long.  Or maybe the sales prices weren't entered into the computer system.  Or the business didn't have the items they had advertised.  Such glitches can be the beginning of a business' downfall.  Though we are used when the bottom has fallen out, we encourage companies to take steps to be more healthy.  

A Customer Service Workshop can not only energize your employees, but fill them with fresh ideas to help the company!  Such an investment is a win-win for all!  Don't take for granted that small problems will work themselves out.  Take a little time (2-3 hour workshop) to give your employees the tools and resources to improve your bottom line!  Isn't your company worth it?